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Privacy Policy

Last updated: March 3, 2026

1. Introduction

KeepSakeIt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

  • Account information: name, email address, password, and profile information
  • Memory content: voice recordings, transcriptions, photos, stories, and associated metadata (dates, locations)
  • Family group information: family member details and group settings
  • Item logging data: photos and descriptions of physical items you catalog
  • Communication data: messages, feedback, and support requests

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information:

  • Device information: device type, operating system, unique device identifiers
  • Usage data: features used, time spent, interactions with the Service
  • Log data: IP address, access times, app crashes, and performance data
  • Location data: if you enable location services, we may collect location information associated with your memories

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process and store your memories, including voice recordings and transcriptions
  • Enable family sharing features and manage family groups
  • Personalize your experience and content
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and provide customer support
  • Monitor and analyze usage patterns and trends to improve the Service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We share your memories and content with family members you explicitly invite to your family groups or with whom you choose to share specific memories.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Cloud storage and hosting services
  • Voice transcription services
  • Analytics and performance monitoring
  • Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data processing activities, where applicable
  • Account Settings: Update your account information and privacy preferences through the app settings

To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, update, or delete your information
  • The right to rectification
  • The right to object to processing
  • The right to restriction of processing
  • The right to data portability
  • The right to withdraw consent

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

contact@keepsakeit.com